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Shipping & Returns

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Shipping Policy

Thank you for choosing to shop at my store! I appreciate the support that lets me achieve my dream of owning my own Art clothing store. 

All orders will be shipped with UPS. 
If an error in delivery occurs and your package is shipped backed to Enchantress HQ, I will contact you & invoice you for a new shipping label. Please make your the address/phone number you input at checkout is accurate. If you need to change your shipping address after purchase, please email me as soon as possible at lunar_embroidery@yahoo.com.

Once you receive your tracking number it may take 7-14 days to be dropped off at the post office. This is because I do drop offs in big batches. Please keep this in mind for expected timeline. 

RUSH ORDERS

Every now and then, I have rush order options available for an additional fee. I only have a few slots and they fill up quickly. If you would like me to rush your order, please email me at lunar_embroidery@yahoo.com. The minimum wait time for a rush order ranges from 1-3 weeks.

 LOST, STOLEN, & UNDELIVERED SHIPMENTS

*UPS failures are not a fault of The Enchantress Collection or a reflection of our level of dedication to our customers. 

*The Enchantress is NOT responsible for lost, stolen or undelivered packages. 

SHIPPING RATES & Transit Time

Shipping Option:Transit Time: Price:

2-Day shipping w/ Insurance2 days $10

Standard Rate (DOES NOT INCLUDE INSURANCE OR SIGNATURE CONFIRMATION)2-5 days$4.95

Standard Rate + Signature Confirmation2-5 days$7.95

Free Ship over $100 (includes insurance)2 days$0.00

Return & Exchange Policy

Thank you for purchasing our hand-made products.

Due to the lengthy process of every item being made to order, all products are nonrefundable & we do not take cancellations after a purchase is made. If you have any questions regarding sizing, please read the product description for expected sizing and email me for more information. 

Your satisfaction and happiness with your purchase is the most important thing to me, so please reach out with any questions. 

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